Effective date: September 23, 2025
Non-Returnable & Non-Refundable Items
All books once sold are non-refundable and non-returnable. Please review your order carefully before completing your purchase.
Exceptions for Returns
Returns or exchanges are allowed only in these cases:
- Wrong book was shipped.
- Book has printing mistakes.
- Book arrives damaged or torn.
Timeframe for Claims
You can claim damaged, torn, or wrong books within 7 days of the purchase date. Claims made after 7 days will not be accepted.
Return Shipping Cost
If the mistake is on our end (wrong book, printing error, or damage), Zubair Books will cover the return shipping cost. If the issue does not meet the listed exceptions, the return will not be accepted.
How to Request a Return
Contact our customer support with your order number, a brief description of the issue, and photo evidence of the problem. Once we verify the claim, we will provide instructions for the return or exchange.
Refunds
Refunds will only be issued when applicable (for example, if an order cannot be re-dispatched). Refunds are processed using the original payment method and may take a few business days to reflect.
